Terms of Service

1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SALEEN MJK LLC ("Company," "we," "us," or "our"), a limited liability company registered in the State of New York, with its principal office at 22 Nantucket Dr, Medford, NY 11763.

By accessing our website at www.smjkllc.com, engaging our services, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access the Website or use our services.

2 Our Services

SALEEN MJK LLC provides the following professional services:

2.1 Contact Center Services

• Inbound customer support and helpdesk solutions
• Outbound telemarketing, lead generation, and appointment setting
• Omnichannel support (voice, email, live chat, social media, SMS)
• Quality assurance, call monitoring, and performance analytics
• AI-powered chatbot and IVR solutions
• Back office processing and BPO services

2.2 Digital Marketing Services

• Search Engine Optimization (SEO)
• Search Engine Marketing (SEM) and Google Ads (PPC)
• Social Media Marketing (SMM) and management
• eCommerce marketing and marketplace optimization
• Email marketing and automation
• Content marketing and analytics reporting

The specific scope, deliverables, timelines, and pricing for services will be defined in a separate Service Agreement or Statement of Work (SOW) mutually agreed upon by both parties.

3 Client Responsibilities

As a client of SALEEN MJK LLC, you agree to:

• Provide accurate, complete, and timely information necessary for us to perform our services
• Designate authorized personnel to communicate and make decisions regarding our services
• Provide access to necessary systems, tools, accounts, and platforms as required
• Review and approve deliverables, campaigns, and materials within agreed timelines
• Ensure that all materials, content, and data you provide to us do not infringe on any third-party rights
• Comply with all applicable laws and regulations in connection with our services
• Make timely payments as specified in the Service Agreement

4 Payment Terms

4.1 Fees & Invoicing

• Service fees will be outlined in the applicable Service Agreement or SOW
• Invoices are issued monthly or as agreed upon in writing
• Payment is due within 30 days of the invoice date unless otherwise specified
• All fees are quoted in United States Dollars (USD)

4.2 Late Payments

• Late payments may incur a fee of 1.5% per month on the outstanding balance
• We reserve the right to suspend services if payment is overdue by more than 30 days
• Client is responsible for all costs of collection, including reasonable attorney's fees

4.3 Refund Policy

Due to the nature of our services, fees for services already rendered are non-refundable. Setup fees and advance payments may be partially refundable at our discretion and as specified in the Service Agreement.

5 Intellectual Property

5.1 Our Intellectual Property

All content on our Website including text, graphics, logos, icons, images, software, and design elements are the property of SALEEN MJK LLC and are protected by U.S. and international copyright, trademark, and intellectual property laws.

5.2 Client Materials

You retain ownership of all materials, content, and data you provide to us. By providing such materials, you grant us a limited, non-exclusive license to use them solely for the purpose of delivering our services.

5.3 Work Product

Unless otherwise specified in the Service Agreement, deliverables created by us (marketing materials, campaign strategies, reports, etc.) become the client's property upon full payment. We retain the right to use anonymized results and general methodologies for portfolio and promotional purposes.

6 Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and confidential information shared during the course of our business relationship. This includes but is not limited to:

• Business strategies, plans, and financial information
• Customer data and contact lists
• Trade secrets and proprietary technologies
• Marketing strategies and campaign data
• Terms of our Service Agreement

Confidentiality obligations survive the termination of our business relationship for a period of two (2) years.

7 Website Usage Rules

When using our Website, you agree NOT to:

• Use the Website for any unlawful purpose or in violation of any laws
• Attempt to gain unauthorized access to any portion of the Website or its systems
• Interfere with or disrupt the Website's functionality or servers
• Use automated tools, bots, or scrapers to extract data from the Website
• Upload or transmit viruses, malware, or other harmful code
• Impersonate any person or entity
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website without our written consent

8 Disclaimer of Warranties

For digital marketing services, we do not guarantee specific results, rankings, traffic volumes, or conversion rates. While we employ industry best practices and data-driven strategies, results depend on numerous factors including market conditions, competition, budget, and client cooperation.

9 Limitation of Liability

To the maximum extent permitted by law:

• SALEEN MJK LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from our services shall not exceed the total fees paid by the client in the six (6) months preceding the claim
• We are not liable for damages resulting from circumstances beyond our reasonable control (force majeure)
• We are not liable for third-party platform changes (Google, Facebook, etc.) that may affect campaign performance

10 Indemnification

You agree to indemnify, defend, and hold harmless SALEEN MJK LLC, its officers, directors, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any materials or content you provide to us
• Your negligent or wrongful conduct

11 Termination

11.1 By Client

You may terminate services by providing 30 days written notice. You remain responsible for payment of all services rendered through the termination date.

11.2 By SALEEN MJK LLC

We may terminate or suspend services immediately if:

• You breach any material term of these Terms or the Service Agreement
• Payment is overdue by more than 30 days
• You engage in fraudulent, illegal, or unethical activity
• Continued service would violate applicable laws or regulations

11.3 Effect of Termination

Upon termination, we will deliver all completed work product, return client materials, and provide reasonable transition assistance. Sections regarding confidentiality, intellectual property, limitation of liability, and indemnification survive termination.

12 Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through:

1. Negotiation: Good faith discussions between both parties
2. Mediation: If negotiation fails, through a mutually agreed-upon mediator
3. Arbitration: Binding arbitration in Suffolk County, New York, in accordance with the rules of the American Arbitration Association

13 General Provisions

• Entire Agreement: These Terms, together with any Service Agreement, constitute the entire agreement between the parties
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force
• Waiver: Failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign your rights without our written consent
• Force Majeure: Neither party is liable for delays caused by events beyond reasonable control
• Modifications: We reserve the right to modify these Terms at any time. Continued use constitutes acceptance